![]() ![]() Q: How soon can I get a replacement Card? Do I need to activate it?Ī: Your replacement Card will be sent within 7-10 business days. The Customer Service Agent will also provide you with information so that you can access your funds using Money Network™ Checks until your replacement Card arrives. Your Card will be deactivated to prevent anyone from using it and a new replacement Card will be ordered. Q: What should I do if my Card is lost or stolen?Ī: It is important that you call Money Network Customer Service at the number on the back of your Card to report your lost or stolen Card immediately. All of your transactions are private and only you can see your transaction and spend information.Ī:If you can't remember your PIN, call the number of the back of your Card and tell the Customer Service Representative that you need to create a new one. Q: Can my employer or the organization that offered me the Money Network Service get reports on my spending activity?Ī: No. If you run out of Checks, you can re-order more at no charge. ![]() Your funds will be added to the Account tied to the Card and Checks you were given. Q: Will I get a new Money Network ® Card and Money Network™ Checks each time I get paid or receive funds?Ī: No. You can also pay bills on the Money Network website using Money Network Bill Pay powered by TIO ® Networks. You can go directly to a service provider's website and pay your bill, and many companies allow you pay over the phone with your Card. You can use your Money Network Card to pay utilities, car insurance and other bills to any business that accepts debit payments. Q: Can I pay bills with my Money Network Card?Ī: Yes. The refund process varies by merchant location. If the purchase was a debit, the merchant may refund in cash or issue a credit back to your Account. Q: What happens if I return something that I purchased with my Money Network Card?Ī: If you are entitled to a refund for any reason for goods or services obtained with your Card, your refund will be credited back to your Account if you made the purchase using the credit feature. The remaining balance of the purchase will need to be paid by cash, check or with some other method. Q: What happens if I try to use my Money Network Card for a purchase that exceeds my available balance?Ī: The attempted purchase will go through using the remaining balance on the Card. You can use the Mobile App to find an Allpoint ® Network ATM near you.Ī: Daily limits for withdrawals and transactions are listed in the Welcome Packet you received with your Money Network ® Card and Money Network™ Checks. ![]() Some types of ATM withdrawals may be surcharge-free or even completely free of charge when you use “in-network ATMs” such as those in the Allpoint ® Network – read your Fee Schedule and Transaction Limits for more information. Q: Where can I use my Money Network Card?Ī: You can use the Money Network Card at virtually any ATM and wherever the network displayed on your Card (Visa ®, MasterCard ®, Discover ® or STAR ®) is accepted.Ī: Yes, you can use your Card to withdraw cash from ATMs. See FAQs to learn how to convert UTC to your time zone. You can go to Quick View in this app at any time, to see a recent list of all transactions (pending and settled/posted transactions).Ī: Coordinated Universal Time (UTC) is commonly used by services delivered online to avoid confusion about time zones and daylight saving time. Once the transaction clears settlement, you will receive a notification. Why didn't I receive a notification?Ī: It's very likely that your transaction was labeled as a Pending Transaction in our system (see explanation above for more information on Pending Transactions). While a transaction is pending, the funds will not be available for your use. Typically, merchants settle outstanding transactions at the end of the day, however, settlement policies vary by merchant, so it could remain pending for up to five days. Q: How many months of Account history are available on the Mobile App?Ī: You can view up to 24 months of Account activity on the Mobile App.Ī: A pending deposit indicates the amount of a deposit coming into your Account, but the funds have not yet posted to your Account and are therefore not yet available for withdrawal.Ī: Pending Transactions are transactions (cash deposits, direct deposits, point-of-sale (POS) purchases, ATM withdrawal, transfer of funds, etc.) that have been made with your Card but have not yet cleared your Account. Q: How much does the Money Network Mobile App cost?Ī:There is no cost to download and use the Money Network Mobile App. If you do not have a username and password, you can create them using the Mobile App. Q: How do I log in to the Money Network ® Mobile App?Ī: You will use the same username and password for logging into the Money Network website. ![]()
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